Privacy Policy

1. Who We Are

innnov8 is a full-service digital agency operating from Tokyo, Japan and Kathmandu, Nepal. We build software, brands, and digital experiences for clients worldwide. References to "we", "us", or "our" in this policy refer to innnov8.

2. Information We Collect

• Contact form submissions — name, email address, company name, and message content.
• Service enquiry details — the type of service you select when contacting us.
• Technical data — IP address, browser type, and pages visited, collected automatically when you browse our website.
• Communication records — emails or messages you send us directly.

3. How We Use Your Information

• To respond to your enquiries and provide the services you have requested.
• To send relevant project updates or proposals (only when you have initiated contact).
• To improve our website and understand how visitors interact with it.
• To comply with legal obligations applicable in Japan and other relevant jurisdictions.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share data with trusted sub-processors (e.g. cloud hosting providers) strictly to deliver our services. All sub-processors are bound by confidentiality obligations consistent with this policy.

5. Cookies & Analytics

Our website may use essential cookies required for basic functionality. We do not currently use third-party advertising or tracking cookies. If we introduce analytics tools in the future, we will update this policy and provide appropriate controls.

6. Data Retention

Contact enquiry data is retained for up to 2 years from the date of last communication, or longer if required by law or an ongoing business relationship. You may request deletion at any time (see Section 8).

7. Your Rights

Under Japan's Act on the Protection of Personal Information (APPI) and applicable international frameworks, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent to processing at any time.

8. Contact Us

For any privacy-related requests or questions, please email us at hello@innnov8.com. We aim to respond within 5 business days.

9. Changes to This Policy

We may update this policy periodically. The "last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.